If you're getting the non-HP chip detected message and having trouble getting your HP printer to recognize the ink cartridges, here are some solutions for you:
First, make sure theink cartridgehas all of the plastic coverings off, is wiped down with a cotton ball or another soft, scratch-proof material.
Here is ageneral procedureto override the incompatibleHP ink cartridge:
Remove all of the cartridges from the printer.
Place the incompatible ink cartridge back in the printer.
Power off the printer and unplug its power cord from the wall-- wait 10-15 minutes.
Plug the power cord back in and power on the printer.
Insert the next incompatible ink cartridge, one at a time. Make sure to insert the incompatible ink cartridges, one at a time, first. The working ones can be saved for later.
Power off the printer for 30 seconds to 1 minute. Keep it plugged in.
If your printer uses more than two cartridges, repeat steps 5 and 6 until all of the ink cartridges are successfully installed.
If that doesn't work, the issue could be related to the fact that HP has "cartridge protection" in it's firmware which tries to ensure that the printer owner only uses name-brand HP replacements. Fortunately that cartridge protection feature can be turned off, and that could resolve the issue. Here are Step-by-Step Instructions:
1. Access Printer Settings: - On the printer’s display, navigate to the Setup menu. This can usually be found by tapping the gear icon on the touchscreen.
2. Open Printer Preferences: - From the Setup menu, look for an option that says Printer Maintenance, Preferences, or Printer Settings. The exact wording can vary.
3. Locate Cartridge Settings: - Within the Printer Preferences or Maintenance menu, search for an option that mentions Cartridge or Ink Cartridge Protection.
4. Disable Cartridge Protection: - If you find the Cartridge Protection setting, select it and choose the option to Disable or Off. This action will turn off the feature that prevents the printer from using non-HP cartridges.
5. Save Changes and Exit: - After disabling the cartridge protection, make sure to save your changes (if prompted) and exit the menu.
If that doesn't work, here are some alternative methods via HP Smart App or Software
1. Open HP Smart App or Software: - Launch the HP Smart app on your computer or mobile device. If you haven't installed it yet, you can download it from the HP website or your device’s app store.
2. Select Your Printer: - In the HP Smart app, select your HP OfficeJet Pro 8022 from the list of available printers.
3. Access Printer Settings: - Look for a settings or configuration option within the app that allows you to manage printer settings.
4. Disable Cartridge Protection: - Navigate through the settings to find the Cartridge Protection option and disable it.
5. Apply and Save Changes: - Make sure to apply any changes you've made and save them before exiting the app.
On your computer under ‘control panel or settings,’ visit printer settings.
Find ‘printer properties’ or ‘advanced printer settings.’
Click on ‘ports’ and disable.
Enable ‘bidirectional support’-- happy printing!
From your HP Smart App:
Open your app and go to ‘printer status.’
On the app, press the printer with the incompatible ink cartridge.
Go to your printer and disconnect the printer from wifi.
Reconnect the printer to wifi-- this should help-- happy printing!
Frequently Asked Questions
Q: What does it mean when my printer says the ink cartridge is incompatible? A: This message typically appears when the printer does not recognize the installed cartridge. This could be due to various reasons, such as the cartridge being a non-HP brand, being out of date, or not being properly installed.
Q: Can I use non-HP cartridges in my HP printer? A: While HP printers are designed to work best with HP cartridges, it is possible to use third-party cartridges. However, doing so may require bypassing the printer's cartridge compatibility checks.
Q: Is it safe to bypass an incompatible ink cartridge warning? A: Bypassing this warning can be safe, but it comes with risks such as potential damage to the printer or poor print quality. Always ensure you're using high-quality third-party cartridges if you choose to bypass.
Q: How do I bypass the incompatible cartridge error on my HP printer? A: Methods to bypass this error vary by printer model. Common methods include resetting the printer, updating the printer's firmware, or using a cartridge chip resetter. Refer to your printer's manual or online resources specific to your model.
Q: Will bypassing the incompatible cartridge void my printer’s warranty? A: Using non-HP cartridges or bypassing the cartridge checks may void the warranty. It's important to consider this before proceeding, especially if your printer is still under warranty.
About William Elward
Founder of Castle Ink, William Elward has 20 years experience in the printer industry. He's been featured on CNN Money, Yahoo, PC World, Computer World, and other top publications and frequently blogs about printers and ink cartridges. He's an expert at diagnosing printer issues and has published guides to fixing common printer issues across the internet. A graduate of Bryant University and Columbia's Sulzberger Executive Leadership Program, he's held various leadership positions at The College Board, Bankrate, Zocdoc, and Everyday Health. Follow him on Twitter at William Elward's Twitter Profile
Restart the machine and it should now work. If not, you may have to clean the cartridge. Some of HP's newer model laser printers have a setting that only allows original HP toners to be used in the printer. If this is switched on, it will reject all non-original toners.
Restart the machine and it should now work. If not, you may have to clean the cartridge. Some of HP's newer model laser printers have a setting that only allows original HP toners to be used in the printer. If this is switched on, it will reject all non-original toners.
On the Supplies page, select the Supply Settings tab.Under Cartridge Protection, click the button to disable the setting. The button turns black and a message confirms that the setting has been changed.
Cartridges incompatible, incorrect, or not intended for use in the printer. Compatibility errors can occur when the installed cartridges are made for a different printer or country/region or the connection between the cartridges and printer is poor. Identify your cartridge or bottle type to continue troubleshooting.
Turn off the printer and turn it on after 30-60 seconds, re-initializing the device.Then remove and reinsert the cartridge until you hear a click. You may need to clean the contacts on the cartridge from paint or some products of oxidation. For this, remove the cartridge and wipe the contacts with an alcohol wipe.
Resetting HP Ink Cartridges. There is no reset button on an ink cartridge by HP either. However, the process of its resetting is similar to an entertaining game, and if done correctly, you'll be back to printing in only a few minutes. Remove your cartridge from the printer and refill it with ink if needed.
For non-internet connected printers – Find the devices and printers section in your control panel, then select your hp printer. Find the cartridge protection tab in the HP toolbox and click the disable cartridge protection option & save.
You will need to turn the printer's power off, remove the empty, and replace it. Once the cartridge is replaced with fresh ink, you can restore your printer's power, turn the machine on, and resume printing.
The printer ink system might be damaged - this is a possible consequence of using refilled ink. If not damaged, the ink system might just be dirty. You could try cleaning the printer - results vary. The particular cartridge might not be able to accept another refill.
Some users have reported success in bypassing HP Instant Ink by resetting their printers to factory settings. This may remove any restrictions associated with the service, allowing users to use non-Instant Ink cartridges without encountering issues.
Navigate to the printer settings on your computer, find the option that says 'Print Quality', 'Toner Cartridge Check', or similar, and disable it. Then, the printer will continue printing regardless of the toner level.
Introduction: My name is Gregorio Kreiger, I am a tender, brainy, enthusiastic, combative, agreeable, gentle, gentle person who loves writing and wants to share my knowledge and understanding with you.
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Updated 2.1.2024